We'll do our very best to assist you in this annoying situation!
Please make sure you enter the info exactly as it's been given to you. Try copying the username and password into the login box. Our usernames and passwords are CaSe SeNsItIvE which might seem confusing.. Our system doesn't see "JOHN" as the same as "john".
If you're unsure about your login details, then please go to the password retrieval page Here to get your current login details right away :)